A Needs Assessment of Virtual Career Practitioners

Authors

DOI:

https://doi.org/10.53379/cjcd.2022.334

Keywords:

virtual service, competency, needs assesment, challenges

Abstract

Like many other professionals, career development practitioners (CDPs) in British Columbia were forced to transition their services to virtual delivery at the beginning of the COVID-19 pandemic. In 2012, a BC Centre for Employment Excellence sponsored study found that among various delivery methods, virtual services were least preferred by practitioners (Neault & Pickerell, 2013). The rapid shift to virtual work in 2020, unsurprisingly, left CDPs uneasy, unprepared, and unaware of how best to move forward. This research conducted a needs assessment of CDPs through a comprehensive survey based on the new pan-Canadian competency framework (Canadian Career Development Foundation [CCDF], 2021) and nine focus groups with practitioners working with underrepresented populations in the workforce. We found a small effect of age on how difficult CDPs found the move to virtual services - older CDPs found it more difficult than younger CDPs - and numerous areas of challenge for practitioners of all demographics. This report identifies which areas and competencies of service delivery have become easier for CDPs since the move to virtual services, and which areas have become harder, supporting survey results with focus group conversations. 

Author Biographies

Erica Fae Thomson, McMaster University

Erica F. Thomson, PhD Student, Sociology, McMaster University. 

Bennett King-Nyberg , University of Victoria

Bennett King-Nyberg, BA, University of Victoria. 

Janet Morris-Reade

Janet Morris-Reade, CEO, ASPECT BC (Association of Service Providers for
Employability and Career Training).

Cassie Taylor

Cassie Taylor, Managing Director, Life Strategies Ltd.

Roberta Borgen (Neault), University of British Columbia

Roberta A. Borgen, Adjunct Professor, Educational and Counselling Psychology, and Special Education, University of British Columbia.

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L​u​k​e​n​,​ ​T​.​ ​(​2​0​1​9​,​ ​O​c​t​o​b​e​r​ ​2​3​)​.​ ​B​i​g​ ​p​r​o​b​l​e​m​ ​i​n​ ​c​a​r​e​e​r​ ​c​o​u​n​s​e​l​l​i​n​g​-​ ​a​n​d​ ​a​ ​p​o​s​s​i​b​l​e​ ​w​a​y​ ​o​u​t​.​ ​C​a​r​e​e​r​W​i​s​e​/​C​E​R​I​C​. https://careerwise.ceric.ca/2019/10/23/big-problems-in-career-counselling-and-a-possible-way-out/#.YemffnrMJhE

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N​e​a​u​l​t​,​ ​R​.​ ​A​.​ ​(​2​0​0​2​)​.​ ​T​h​r​i​v​i​n​g​ ​i​n​ ​t​h​e​ ​n​e​w​ ​m​i​l​l​e​n​n​i​u​m​:​ ​C​a​r​e​e​r​ ​m​a​n​a​g​e​m​e​n​t​ ​i​n​ ​t​h​e​ ​c​h​a​n​g​i​n​g​ ​w​o​r​l​d​ ​o​f​ ​w​o​r​k​.​ ​C​a​n​a​d​i​a​n​ ​J​o​u​r​n​a​l​ ​o​f​ ​C​a​r​e​e​r​ ​D​e​v​e​l​o​p​m​e​n​t​,​ ​1​(​1​)​,​ ​1​1​-​2​1​.​

N​e​a​u​l​t​,​ ​R​.​ ​A​.​,​ ​&​ ​P​i​c​k​e​r​e​l​l​,​ ​D​.​ ​A​.​ ​(​2​0​1​3​)​.​ ​S​k​i​l​l​ ​r​e​q​u​i​r​e​m​e​n​t​s​ ​for​ ​BC​s​’​ ​c​a​r​e​e​r​ ​p​r​a​c​t​i​t​i​o​n​e​r​s​:​ ​A​n​ ​e​x​p​l​o​r​a​t​o​r​y​ ​s​t​u​d​y​.​ ​B​C​ ​C​e​n​t​r​e​ ​f​o​r​ ​E​m​p​l​o​y​m​e​n​t​ ​E​x​c​e​l​l​e​n​c​e​. ​https://www.cfeebc.org/skill-requirements-for-bcs-career-development-practitioners/

W​a​l​t​e​r​s​,​ ​B​.​,​ ​S​h​e​p​a​r​d​,​ ​B​.​,​ ​&​ ​M​a​n​i​,​ ​P​.​ ​(​2​0​1​4​)​.​ ​D​e​v​e​l​o​p​i​n​g​ ​e​f​f​e​c​t​i​v​e​ ​c​l​i​e​n​t​ ​r​e​l​a​t​i​o​n​s​h​i​p​s​.​ ​I​n​ ​B​.​ ​S​h​e​p​a​r​d​ ​&​ ​P​.​ ​M​a​n​i​ ​(​E​d​s​.​)​,​ ​C​a​r​e​e​r​ ​d​e​v​e​l​o​p​m​e​n​t​ ​p​r​a​c​t​i​c​e​ ​i​n​ ​C​a​n​a​d​a​:​ ​P​e​r​s​p​e​c​t​i​v​e​s​,​ ​p​r​i​n​c​i​p​l​e​s​,​ ​a​n​d​ ​p​r​o​f​e​s​s​i​o​n​a​l​i​s​m​ ​(​p​p​.​ ​1​5​3​-​1​6​7​)​.​ ​C​E​R​I​C​.​ ​

W​o​r​l​d​ ​E​c​o​n​o​m​i​c​ ​F​o​r​u​m​.​ ​(​2​0​2​0​)​.​ ​T​h​e​ ​f​u​t​u​r​e​ ​o​f​ ​j​o​b​s​ ​r​e​p​o​r​t​ ​(​p​p​.​9​-​3​5​)​.​ ​https://www.weforum.org/reports/the-future-of-jobs-report-2020

Y​u​k​l​,​ ​G​.​ ​(​2​0​0​6​)​.​ ​L​e​a​d​e​r​s​h​i​p​ ​i​n​ ​o​r​g​a​n​i​z​a​t​i​o​n​s​ ​(​6​t​h​ ​e​d​.​)​.​ ​P​e​a​r​s​o​n​ ​P​r​e​n​t​i​c​e​.​

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2022-02-01

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Thomson, E. F., King-Nyberg , B. ., Morris-Reade, J., Taylor, C., & Borgen (Neault), R. (2022). A Needs Assessment of Virtual Career Practitioners. Canadian Journal of Career Development, 21(1), 79–92. https://doi.org/10.53379/cjcd.2022.334

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Vol. 21 No. 1 (2022)

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