What inspires Career Professionals in Ontario's Non-Profit Employment Agencies to Remain Intrinsically Motivated?
Keywords:Career professional, Non-Profit, Employment, Motivation
This exploratory case study sought to find out what motivates career professionals in Ontario’s non-profit employment agencies to reach and exceed their pre-set targets. Unlike profit-earning organizations, career professionals of non-profit employment agencies in Ontario do not get any additional financial incentives for exceeding their targets of helping job seekers find sustainable employment. In this study, seven mid-level managers and seven career professionals of non-profit employment agencies were interviewed. The research used a transformative learning theory lens (Mezirow, 1991), and also an interpretivist framework (Merriam, 1998) to understand the data. A semi-structured interview format was used for the oneon-one interviews. Additional data were collected via document perusal, field notes, and the researcher’s reflective journals. The data were coded and analyzed thematically using a
content analysis method. Triangulation and member-checking were performed for ensuring reliability of data (Yin, 2009). The study suggests that the career professionals of the seven non-profit employment agencies are by and large, intrinsically motivated, and three of their key motivators are “passion for their jobs”, “empathy for the clients” and “changing other people’s lives” in a positive way
Anfara, V., Mertz, N. (2006). Theoretical frameworks in qualitative research. Thousand Oaks, CA: Sage Publications.
Baines, D., Compey, J., Cunningham, I., & Shields, J. (2014). Not profiting from precarity: The work of nonprofit service delivery and the creation of precariousness. Just Labour: A Canadian Journal of Work and Society, 22. Retrieved from http://www.justlabour.yorku.ca/volume22/pdfs/06_baines_et_al_press.pdf
Becchetti, L., Castriota, S., & Tortia, E. (2013). Productivity, wages and intrinsic motivations. Small Business Economics, 41, 379-399.
Benabou, R., & Tirole, J. (2003). Intrinsic and extrinsic motivation. Review of Economic Studies, 70, 489-520.
Buskey, F. C. (2014). Servants, managers and monkeys: New perspectives on leadership. Leadership in Education, 17(1), 123-129
CBC News. (2018). Canadian economy lost 88,000 jobs in January. Retrieved from http://www.cbc.ca/news/business/canada-employment-january-1.4527905
Calleja, C. (2014). Jack Mezirow’s conceptualization of adult transformative learning: A review. Journal of Adult and Continuing Education, 20(1), 118-136.
Cowley, E., Smith., & S. (2014). Motivation and mission in the public sector: evidence from the World Values Survey. Theory and Decision, 76, 241-263.
Creswell, J. (2002). Educational research: Planning, conducting, and evaluating quantitative and qualitative research. Upper Saddle River, NJ: Pearson Education, Inc.
Deci, E. L., & Ryan, R. M. (1987). The support of autonomy and the control of behavior. Journal of Personality and Social Psychology, 53, 1024-1037.
Dwyer, P., Bono, J., Snyder, M., Nov, O., & Berson, Y. (2013). Sources of volunteer motivation: Transformational leadership and personal motives influence volunteer outcomes. Nonprofit Management and Leadership, 24(2), 181-205.
Eisenhardt, K. (1989). Building theories from case study research. The Academy of Management Review, 14(4), 532-550.
Gagne, M., & Deci, E. (2005). Self-determination theory and work motivation. Journal of Organizational Behaviour, 26, 331-362.
Gagne, M., Forest, J., Gilbert, M., Aube, C., Morin, E., & Malorni, A. (2010). The motivation at work scale: Validation evidence in two languages. Educational Psychological Measurement, 70(4), 628-646.
Government of Canada. (2016). National occupational classification. 4156 employment counsellors. Retrieved from http://noc.esdc.gc.ca/English/noc/ProfileQuickSearch.aspx?val=4&val1=4156&ver=11&val65=career
Gay, L., Mills, G., & Airasian, P. (2012). Educational research: Competencies for analysis and applications. Upper Saddle River, NJ: Pearson Education, Inc.
Guest, G., McQueen, K. M., & Namey, E. E. (2012). Applied thematic analysis. Los Angeles, CA: SAGE Publications Inc.
Harrison, Birks, Franklin & Mills (2017). Case study research: Foundation and methodological orientation, Forum: Qualitative Social Research, 18(1), Retrieved from http://www.qualitative-research.net/index.php/fqs/article/view/2655/4079
James Jr., H. (2005). Why did you do that? An Economic examination of the effect of extrinsic compensation of intrinsic motivation and performance. Journal of Economic Psychology, 26, 549-566.
McMurray, A. J, Islam, M.M., Sarros, J., & Pirola-Merlo, A. (2012). The impact of leadership on workgroup climate and performance in a non-profit organization. Leadership & Organization Development Journal, 33(6), 522-549. doi: 10110801437731011056452
Merriam, S. B. (1998). Qualitative research and case study applications in education. San Francisco, CA: Jossey-Bass.
Mezirow, J. (1997). Transformative learning: Theory to practice. New Directions for Adult and Continuing Education, 4, 5-12. doi: 10.1002/ace.7401
Mezirow, J. (1991). Transformative dimensions of adult learning. San Francisco, CA: Jossey-Bass.
Mills, A. J., Durepos, G., & Wiebe, E. (2010). Encyclopedia of case study research. Retrieved from http://dx.doi.org.proxy1.lib.uwo.ca/10.4135/9781412957397
Ministry of Advanced Education and Skills Development. (2014). Employment service: Service provider guidelines. Retrieved from http://www.tcu.gov.on.ca/eng/eopg/publications/es_2014_2015_sp_guidelines.pdf
Patton, M. Q. (2015). Qualitative research & evaluation methods: Integrating theory and practice. Thousand Oaks, CA: SAGE Publications Inc.
Perry, J. L., & Hondeghem, A. (Eds.). (2008). Motivation in public management: The call of public service. Oxford, UK: Oxford University Press.
Thanh, N. C., & Thanh, T. T. (2015). The interconnection between the qualitative paradigm and qualitative methods in education. American Journal of Educational Science, 1(2), 24-27.
Tebian, A. (2012). The impact of motivation through leadership on group performance. Revista de Management Comparat International, 13(2), 313-324.
Vallerand, R. J., & Ratelle, C. E. (2004). Intrinsic and extrinsic motivation: A hierarchical model. In E. E. Deci & R. M. Ryan (Eds), Handbook of self-determination research (pp. 37-63). Rochester, NY: University of Rochester Press.
Vandenabeele, W. (2014). Explaining public service motivation: The role of leadership and basic needs satisfaction. Review of Public Personnel Administration, 34(2), 153-173.
Yin, R. (2009).Case study research: Design and methods. Los Angeles, CA: Sage Publications
How to Cite
Copyright (c) 2020 CANADIAN JOURNAL OF CAREER DEVELOPMENT
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.